Volition.com Forums

Username:
Password:
Save PasswordRegister
Forgot Password / Username?
Home | Search | Chat | FAQ | Posting Rules

 All Forums
 Mystery Shopping, Merchandising & Demo
 Merchandising & Demo
 Do you always wear a nametag, badge and/or apron/vest while merchandising?
 Reply to Topic
 Printer Friendly

Next Page

Author Previous Topic Topic Next Topic
Page: of 3

KellyNC
Member

Eastern NC
USA
16 Posts

Posted - 08/08/2004 :  08:16:39 AM  Reply  Reply with Quote
Hi!
I'm new to Merchandising, only have about 7 jobs under my belt. I'm really enjoying it.
My question is do you wear a nametag while working, even if not required by the company you're working for?
Also, do you have an apron or a vest that you wear? I've seen "vendors" at different stores that have on vests that are tan & blue with "vendor" written on them. Do you wear something like that even if not required by your company?

Thanks!
Kelly

Kelly
MSPA Silver Certified: omhhro
Shopping Eastern NC: Williamston, Greenville, Washington, and surrounding areas

PhyllisM
Valued Contributor

Las Vegas, NV
USA
119 Posts

Posted - 08/08/2004 :  1:51:17 PM  Reply  Reply with Quote
Chas Levy does not require or give name tags for their employees, however, there are stores such as Target and Walmart where you must sign in their vendor book and get a tag of some sort that does identify you as a vendor. As for vests, that is not required. Sometimes, this is a requirement of the store chain and not the merchandising company as a general rule.

Phyllis Monkiewicz District Supervisor/Las Vegas
Source Interlink
Go to Top of Page

CarrieAnn
Member

Trinity, AL
USA
29 Posts

Posted - 08/08/2004 :  5:12:12 PM  Reply  Reply with Quote
I am just getting into merchandising to supplement my mystery shopping. I wear my nametag, mainly because the company said to, but also so store personnel can get used to seeing my name. I understand building relationships with store personnel makes the job easier. I also appreciate others wearing their tags so I can learn their names.

MSPA Silver Certified tt9bdk
Go to Top of Page

MaryL
Valued Contributor

Richmond, VA
USA
185 Posts

Posted - 08/08/2004 :  9:05:25 PM  Reply  Reply with Quote
Lowes requires all of the vendors that come into their stores to wear their vests. There is a clear pocket to place a business or name card it. Most stores require that you sign in. I work in many grocery stores and many do not require you to sign in but having a name badge with the company you are representing states who you are with immediately.
Go to Top of Page

KellyNC
Member

Eastern NC
USA
16 Posts

Posted - 08/11/2004 :  1:59:51 PM  Reply  Reply with Quote
Thanks guys!!! I think I'll make up a nametag to wear. :-)


Kelly

Kelly
MSPA Silver Certified: omhhro
Shopping Eastern NC: Williamston, Greenville, Washington, and surrounding areas
Go to Top of Page

PatriciaK
Valued Contributor

NJ
USA
119 Posts

Posted - 08/11/2004 :  5:11:29 PM  Reply  Reply with Quote
The vendor you work for sometimes requires a nametag. The vendor you work for should also know the requirements that their clients have in regards to the procedures that vendors should follow when they enter the store.
Go to Top of Page

Vonette
Star Contributor

Walla Walla, WA
USA
867 Posts

Posted - 08/12/2004 :  4:09:32 PM  Reply  Reply with Quote
I always wear an official looking nametag whether required to or not because it seems to help the store employees recognize what I am doing. For instance, when I have had to go behind a cash register to get a bottle of spray cleaner, a store employee has said to me, "Oh! At first I wondered what you were doing back there, then I saw your nametag and realized you were a vendor!" I am glad none of my jobs require a vest. I do a weekly job in Home Depot where another vendor told me they used to require that. Since the store is usually understaffed, I can just imagine being approached by a customer asking for help every 5 minutes because of that orange vest. It's bad enough with the nametag. Even a mystery shopper might mistake me for an employee in that vest, and that would sure hurt the store's shop scores if I didn't escort them to the product!
Go to Top of Page

.AmandaWfnd
Inactive

USA
14 Posts

Posted - 08/15/2004 :  4:44:52 PM  Reply  Reply with Quote
It always amazes me how few people know what the term vendor means. I have been working is stores with my coat on, cause it's a quick service call to have a customer ask me where "my tools" are, this one time I couldn't resist saying mine where home in my garage, where are yours? Boy, was she ticked off when I told her that I was a vendor, and really didn't know where anything was in this store. When I turned around, the manager was standing there laughing and he told me that he had wanted to say that so many times that he could appreciate my off the cuff remark. Wearing a vest makes you a target in many stores, in our local Lowes, I want to have a tape recorder that tells people that I don't work for Lowes, I am a vendor for a specific product and I cannot tell them exactly where items are or if indeed the store even carries that item. The most I can do is send them in a general direction, or tell them how to locate someone who can possibly help them. I would find this extremely upsetting to a customer, because now they have to repeat their request yet once again. I did find that some customers seem to think that the fact that your wearing a different colored vest indicates that your more knowledgeable than the store personal. I had more then one customer tell me that they thought that we vendors in our different colored vests were managers.
Go to Top of Page

Dusti
Contributor

New York
USA
67 Posts

Posted - 08/16/2004 :  09:20:21 AM  Reply  Reply with Quote
As a merchandiser I'm always asked where products are especially if I'm wearing a vest.What I have done is ask for a map of the store.Customer services usually has one. I memorize the map when I'm not doing work.This way I'm able to tell the person where the item is.I also tell them in the begining of the conversation that I don't work for the store that I'm a vendor just in case they are a mystery shopper for the store.

MSPA Silver syxqhh
mystery shopping & merchandising in Nassau County & Suffolk County New York
Go to Top of Page

Sue AC
Valued Contributor

USA
198 Posts

Posted - 08/22/2004 :  4:01:18 PM  Reply  Reply with Quote
I have a vest with vendor in 6" letters on the back, that I wear sometimes. I also have a name tag from several companies that I work for, also a couple of companies have us wear a shirt with there name on the front or back. and still I have people come up and ask me where something is, when I tell them I don't work for the store, they look at me and say" well your'e wearing a nametag so I naturally persumed you work for the store" or I've had people say well you look like you work here. The best one is "well if you don't work here why are you,cleaning the shelf, or putting stuff out for"
or at walmart when your wearing a vendor badge."well your wearing a walmart name tag and what kind of a name is vendor".
I even had a lady once go complain to the store manager that I refused to help her after I explained that I didn't work for the store, she told me that I just didn't want to be bothered helping her, and she was going to have the manager fire me.

Sue
Go to Top of Page

Vonette
Star Contributor

Walla Walla, WA
USA
867 Posts

Posted - 08/22/2004 :  5:59:53 PM  Reply  Reply with Quote
I find most customers do not know what a vendor is, so I try to explain things to them in simpler terms. If I can direct them to the product, I will, but in a store like Home Depot, for example, I don't know where every little thing is even with the help of the store map, and I certainly can't tell them whether the store installs sprinkler systems, nor can I help them special order their linoleum. Since I do books and magazines there, I tell them, "I'm sorry, I don't work for the store, I work for the book company" (or magazine company, depending on which one I have in my hand at the moment). Then I point out an employee who can help them or I direct them to the service desk. So far, I haven't encountered any customers who were rude about it (thankfully!).

Of course, it's not perfectly accurate to say "I work for the picture frame company" when I'm working on frames. Actually I work for the merchandising company that the picture frame company contracts their work out to, but what customer really understands or cares about a complicated explanation like that?
Go to Top of Page

MaryL
Valued Contributor

Richmond, VA
USA
185 Posts

Posted - 08/22/2004 :  9:53:44 PM  Reply  Reply with Quote
I received a good piece of advise several years ago and have used it ever since.

When a customer approaches me, I smile, tell them I do not work here and keep working. I tell them who to look for to get help. So far, it works great. Mostly they are embarassed that they asked me after they realize I do not work for the store. Customers are funny. I work in the front part of the store, so I am seen working when customers come in the store. They stop and ask me a question before they take the time to look around at the signs and try to find the section they need themselves. I will point to an employee of the store that can help them, but most stores have hugh signs with arrows showing them the way around the store, but they do not bother to look or read.
Go to Top of Page

SuzanneConnell
Member

Fort Worth, Texas
USA
32 Posts

Posted - 08/24/2004 :  7:52:48 PM  Reply  Reply with Quote
quote:
Originally posted by Sue AC
well your wearing a walmart name tag and what kind of a name is vendor".
Hahaha! This reminded me of a time when a customer asked the associate after I couldn't help them locate a product and I heard her say that "Vendor said she didn't know where it was" I turned to her and replied sweetly
"It is pronounced "Ve en door"...It is French, you know" (place the accent where you wish!)
The customer said my name was "pretty"!
the sales clerk just rolled her eyes.

Hahaha

Suzanne
Go to Top of Page

Ray Sola
Volition.com Staff

Prescott, AZ
USA
3062 Posts

Posted - 08/30/2004 :  4:43:55 PM  Visit Ray Sola's Homepage  Reply  Reply with Quote
Would this help: A button that says
Outside
Vendor
Not a Store Employee


You can get it here
http://www.cafepress.com/volition

If you would all like something different, let me know. Like
I Do Not Know
where the
Bathroom is!!!
We did an event at a mall a few weeks back and used what used to be the mall's information booth as the Volition.com Booth. I covered every sign with Volition.com baners. So nothing said INFORMATION, yet everyone came over and asked where to rent strollers and find out where the bathroom was.
Go to Top of Page

DinaFTurner
Trainee

Conover, NC
USA
5 Posts

Posted - 09/07/2004 :  12:03:33 PM  Reply  Reply with Quote
How do you make the name tags with the different company names. Do have them professionally made, or do you make them yourself?
Go to Top of Page

MarthaJB
Member

Opp, AL
USA
46 Posts

Posted - 09/08/2004 :  10:47:54 PM  Reply  Reply with Quote
quote:
Originally posted by DinaFTurner

How do you make the name tags with the different company names. Do have them professionally made, or do you make them yourself?
Dina the company you work for will supply them - if you ask them 20+ times or if you just do not care.....if you REALLY want one it might take a year to get it...

Some WalMart type stores have their namebadges attached to the VENDOR LOG that say VENDOR where the person's name would be located....those are the locations that really want you to wear one but I usually do not if my call will take less than an hour....

Lowes type of stores have vests that they want vendors to wear....some store locations REQUIRE this and you have no choice...

Ray I LOVE your button ideas.....I know we could run a contest to see how many a merchandiser would have to wear to get absolutely nobody to ask "Where is _______" say in one hour.... Martha

MSPA Gold since 11/16/2002 ~~ and ~~ Shopping South-central Alabama and NW Florida since 1997
Go to Top of Page

Vonette
Star Contributor

Walla Walla, WA
USA
867 Posts

Posted - 09/10/2004 :  12:48:19 PM  Reply  Reply with Quote
One of the companies I work for gave me a nametag that hangs around your neck on an elastic-type string. It's a clear plastic rectangle, open at the top so you can slide a business card into it for a nametag. I love it, because I can keep a card for each company I work for inside and just move to the front the one I need for that job. There's even room to keep a few extras in case a manager asks me for my card during the visit.

My problem is that I've been using mine for over a year, and it's just about to fall apart. Does anyone know where you can buy these? I've tried Staples but no luck there.

In response to Dina, if you are taking regular work with a company they usually give you some business cards you can write your name on. These can be given to managers and worn as nametags. With companies that don't do that, I try to print something off my computer to wear as a nametag. One company even emailed a file with their logo to everyone specifically so we could make our own nametags.
Go to Top of Page

Val2121
Contributor

Denver, CO
USA
92 Posts

Posted - 09/11/2004 :  2:20:08 PM  Reply  Reply with Quote
I used to wear an apron when I did merchandising for a greeting card company. Though I LOVED the job, I hated the apron. It was hot & alerted customers that I was WORKING there.
The company set specific time guidelines.

Yet I was constantly interrupted by customers wanting help.
I wanted and like to help them, I truly did.
But it took up my precious time.

The other company vendors in my area were never bothered by customers. It was my apron that attracted the attention and customers!

In a way, it was almost easier and took less time to just tell/show them what they wanted than refusing.

Bottom line: Customers don't understand
why you can't help them!
Go to Top of Page

Dawn Altemus
Member

West Chester, PA
USA
14 Posts

Posted - 11/18/2004 :  06:10:10 AM  Send Dawn Altemus an AOL message  Reply  Reply with Quote
I recently completed a job where the directions specifically said, "At no time are you to tell a customer you do not work for the store. You must accompany the customer to an associate that can help them." This was HORRIBLE!I had people approaching me every 2-3 minutes asking for help and each time had to take them to an associate. The job took an hour and a half for something that was supposed to take 20 minutes and the pay was a flat rate. I'll think twice before going there again!

Dawn M. Altemus
Silver Certified a6zr6r
Shopping PA, DE and NJ
Go to Top of Page

TaraD
Member

NY
USA
19 Posts

Posted - 09/12/2006 :  8:07:50 PM  Visit TaraD's Homepage  Send TaraD an AOL message  Reply  Reply with Quote
Ray, that's hysterical! I love it and I'm gonna buy some! :)

If the company I'm working for doesn't provide one, I make one up myself because I always like to be able to point to it. But just as an FYI, even if you have a nametag on, you will still be pestered by customers. Some can't read, some can and don't care.

One time I was in a grocery store where I had worked at as a bookkeeper previously (two years prior to my visit that day) and the DM for that store's district happened to be visiting. When he saw me, he wanted to know why I was straightening the aisles and I had to explain to him that I no longer worked for the store but for XYZ Company. You never know what situation will crop up. What frightened me about this particular incident is that he didn't know I had quit!!!

Dina, I use Microsoft Word or any of the publishing software I have, print it out, laminate it and put a pin on the back. I write my name and the company I work for.

MSPA Silver Certified: eocbu4
Go to Top of Page

Karen A.
Star Contributor

Hudson, NC
USA
297 Posts

Posted - 09/13/2006 :  3:23:38 PM  Reply  Reply with Quote
I prefer to wear a badge or tag.Sometimes the co. will supply but mostly I make them on my computer.I have a plastic holder to insert multiples in (not all at one time).I don't like the store badges because it really confuses customers and I already have one on.Whether the co. requires it or not I have something on.Especially going in and out of the stockrooms and back offices.I do have an apron with co. name embrodered on it.I liked the badge Ray posted.

Karen A.
Go to Top of Page
Page: of 3 Previous Topic Topic Next Topic  
Next Page
 Reply to Topic
 Printer Friendly
Jump To:
Volition Copyright All rights reserved. Volition is a registered trademark of Volition.com LLC. Go To Top Of Page
This page was generated in 0.48 seconds. Software © Snitz Forums