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 Book: The Mystery Shopper's Manual by Cathy Stucker
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Phoenix, AZ
28 Posts

Posted - 03/23/2004 :  1:43:56 PM  Reply  Reply with Quote
Iím new to shopping and have successfully completed 30+ shops in the last few months. I searched for info on shopping and came across Cathyís book that I purchased. (good website as well). The book was useful at a very basic level which I gather was its intention so for me it was useful as a first step.

The sort of nitty-gritty information I was looking for I found on Volition.com . The real life attitudes and opinions of real life shoppers expressed on volition was a steep but very interesting learning curve for me. I thoroughly enjoy hearing about peopleís experiences whilst shopping, the good, the bad, and the ugly. I use Volition as my one stop reference guide for my mystery shopping Ďjobí. I donít know if Ray makes a living out of this, or too much history about the site, but hands-down itís a big winner.

My husband berates me because I spend so much time online at volition! But will be the first to laugh/be shocked when I recount other peopleís horrendous experiences. So far I havenít had any bad experiences myself but Iím more prepared for them having read the volition forum.

Thanks Ray!

"Freedom is having no worries"
MSPA Gold Certified
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Tampa, FL
14 Posts

Posted - 05/03/2007 :  12:56:20 AM  Reply  Reply with Quote
Originally posted by Harry J

It's not specific to mystery shopping narratives, but anyone interested in improving their writing generally should check out Strunk & White's "Elements of Style." "White" is E.B. White of "Charlotte's Web" fame. The book is partly a guide to grammar and usage, but also includes great sections on tightening up one's writing style in order to write clearly, consisely, and interestingly.

I second (er, third?) this. My freshman English professor in college suggested it, and I've kept it.

I bought Cathy's book at the Tampa workshop recently. I got a nice autographed copy that I can't say I've read yet. I think I was just feeling generous. I've been too busy shopping to read!! =)
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Star Contributor

Forest Grove, OR
468 Posts

Posted - 05/05/2007 :  09:46:23 AM  Visit Mazie's Homepage  Reply  Reply with Quote
I enjoyed Cathy's book. I got it at my Gold certification workshop after I had been shopping for over a year already, so there wasn't a lot of new information for me. I did find that there were some tips that helped me become more efficient though, and I liked the forms that she included as ideas for record keeping.

Gold Certified shopper, editor, editor trainer.
Shopping the Portland Metro area, willing to travel.
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Cambridge, MA
1 Posts

Posted - 07/06/2008 :  3:13:00 PM  Reply  Reply with Quote
I receive her emails. I think most of it is common sense. Don't waste your money on the book and just start shopping.
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