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 Feedback Requested: Crossmark
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MariaMia
Star Contributor

Los Angeles, CA
USA
274 Posts

Posted - 08/26/2010 :  3:21:05 PM  Reply  Reply with Quote
I also work for Nielsen/Crossmark. We have just switched over to new handhelds that work through our home pc ports and landlines are being phased out. As for pay, it varies per division. HTH. M
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RobertH
Valued Contributor

Pinson, AL
USA
180 Posts

Posted - 08/27/2010 :  6:02:47 PM  Reply  Reply with Quote
Robbie:

Actually, we're using both handhelds right now.

The older one is being used for all tasks (data collection, survey's audits) right now but is soon to be phased out for all tasks except audits. This is the one that requires a landline.

The new handheld is being used only for selected tasks (surveys)- at least here in Alabama- and to report hours. It certainly has more capacity and capability than the old ones do but it's going through a de-bugging stage right now, as does virtually all new equipment in every company I've ever worked for. It plugs into a USB port on your computer or can be configured to work with a wireless network.

Robert
Over 30 years in the Field
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Kamy777
Contributor

USA
57 Posts

Posted - 09/15/2010 :  03:53:52 AM  Reply  Reply with Quote
I have worked for Crossmark since the first of May as Event Specialist and I really like it. I like doing demos with all the utensils/supplies, etc. already on site!! Even the paperwork!! No packages, no printing, no mailing, no pre-calls, etc. just show up on time in uniform, with apron and cap in hand and begin work! (I work at Sam's Club by the way.) Anyone else loving it too?
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Leilah
Contributor

Louisiana
USA
52 Posts

Posted - 09/15/2010 :  05:21:41 AM  Reply  Reply with Quote
It seems the demo's for Crossmark pay ay different rates as well. When I asked one local Walmart worker what they were being paid to start, she was being paid 10.50, and when I applied, they told me $9.25. This would be in Louisiana. Does anyone work demos for Crossmark in LA? If so, what pay rate are you getting for Walmart demos?

Leilah
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Ian S
Member

Naperville, IL
USA
37 Posts

Posted - 09/28/2010 :  06:20:00 AM  Reply  Reply with Quote
I've seen a few openings at Crossmark that interest me so about to apply. Retail Representative is the main one but even Data Collector would be a good fit for me judging by the job duties given.

Does anyone know if the Chicagoland area has local managers? Some companies are local and you get to see/meet them others appear to be all email/phone based.

Are Crossmark still owned by Nielsen? I used to work at IRI HQ so not sure if that will be an advantage to me and I do have friends at Nielsen for networking with although I'd guess Crossmark is run totally seperate of their parent.

Feel free to give me (and any others) current feed back on Crossmark and thoughts on the above jobs. Going to read some more of this thread in the meantime.

Thanks
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MariaMia
Star Contributor

Los Angeles, CA
USA
274 Posts

Posted - 09/28/2010 :  07:41:45 AM  Reply  Reply with Quote
Nielsen is a joint venture ( not sure if term is correct ) run by Crossmark. I work at ACN as a data collector. It does depend on the market but you would be in contact with your supervisors as needed. You mostly work alone in the field. HTH
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Ian S
Member

Naperville, IL
USA
37 Posts

Posted - 09/28/2010 :  12:10:32 PM  Reply  Reply with Quote
Thanks M's :-)

I have been trying to applying for the positions I am interested in but the application they use keeps timing out when moving to the next screen. Their website moves fine but not this part. I'll keep trying or use my wife's PC later

Oh reading more looks like the connection to ACN is ACN outsourcing departments, something I recalled happening.
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MariaMia
Star Contributor

Los Angeles, CA
USA
274 Posts

Posted - 09/28/2010 :  7:14:47 PM  Reply  Reply with Quote
Ian,

Dont give up but do complete a resume on their website. I think there are openings depending on area. We as DCAs are in a transition which seems almost endless but hopefully will quiet down. The 2 devices make things a bit more complicated but as I said it should quiet down I hope :) Mia
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Michelle Tidmore
Trainee

Antioch, CA
USA
8 Posts

Posted - 10/17/2010 :  03:50:31 AM  Reply  Reply with Quote
actually the drive time not counting the first 30 minutes is not legal unless you are reporting to an office or a dispatch place every day and/or unless you are working at the same location every day. the first 30 miles or 30 minutes are supposed to take care of the mileage within your metro area. However if you go to a different location every day, and you carry tools with you in your vehicle to do your job, the 30 minutes or 30 miles does not apply, your mileage and drivetime start from the minute you get in your car and leave your house. It can only be considered commuting miles if you have to go to an office or warehouse or dispatch center for the company you work for, to get dispatched from there to your temporary job location for the day.

if you have to go to a new location every day or your jobsite is a temporary one, the first half hour or first thirty miles is not supposed to be used according to the labor laws in the state of california at least. Check your labor laws for your state, all this information is available online.

Michelle
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EdMikes
Valued Contributor

Salt Lake City, Utah
USA
172 Posts

Posted - 10/27/2010 :  07:27:05 AM  Reply  Reply with Quote
I am going to Clarify Michelle's post a bit so it's easier to understand. I have worked for many Merchandising companies(including Crossmark) and still work for one of the largest companies out there as a Manager.

OK. Mileage is very confusing. Here are some Clear rules depending on the situation.

If you have a Company Car you get Zero Mileage. They pay for Gas, etc...

All Other Situations.

you DO NOT get paid for the first 20 Miles or half hour of drive time from your house to your first store.(Depending on your company drive time could be an hour)

If you have more then one store for the day, then drive time and mileage from the first store to the second, etc is added(You get all the miles and Drivetime)

If you have only one store total for the day, then you will only be paid mileage if the mileage exceeds 20 miles each way(I.E. you drive 22 miles each way) you would then get 4 miles. Drive time is a Half Hour drive time(Depending on your company of the drive time)and after that you would get paid your regular hourly rate per hour of drive time.

On a weekend you get paid the full mileage and full drive time(If you need to work on a weekend) without the 20 mile or 1 hour rule.

Alot of companies are using google's mapping system to get mileage these days. I have learned that the mileage differs from your actual mileage in your car. I would reset your mileage counter and verify that you are getting paid for the miles you drive(If you have a concern contact fleet services at your company or your Manager)

One thing the companies are doing is restructuring the reps to only cover 20 miles from their house so they don't need to pay mileage. This is why alot of you are seeing more reps in your areas and your store frequency has been cut.

If your company does not pay you any mileage and you are driving(Say in that 20 mile radius) you can claim those miles on your taxes just make sure you have a Mileage log to submit to the IRS. I think the IRS mileage rate is 51 Cents per mile. Remember though it is a duduction, so if you just do a standard filing without any deductions it probably would not do anything for you.

I hope this makes things clearer. Some companies vary on the Drive time rule. Most are an hour. I think Crossmark was an hour, but I honestly can't remember. The Mileage rule however is the same.

Now as far as the State of California. As a Manager I can tell you that California has some tough Labor Laws. I do know that employees cannot work more then eight hours a day. However I do not know if the Drive Time rule affects employees. The drivetime I am not to clear on. I would suggest that to have more direction on this you contact your Manager/Fleet services for your company. The Mileage rule has nothing to do with the states, but with the IRS. As I said to be more clear on this follow what you are told by YOUR company.

I hope this makes it a bit clearer for you.

Ed Mikes
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KochMart
Member

Tucson, AZ
USA
13 Posts

Posted - 10/29/2010 :  11:01:49 AM  Reply  Reply with Quote
I am a new hire for Crossmark and am supposed to be doing demos at a local Walmart. My supervisor has not contacted me and I'm having no success reaching my supervisor. I don't want to piss them off before I even start. Any suggestions?

Regina
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MariaMia
Star Contributor

Los Angeles, CA
USA
274 Posts

Posted - 10/30/2010 :  07:55:01 AM  Reply  Reply with Quote
If youre a newhire for Crossmark, I hope you have access to the login page. You should contact your DManager if you have not heard from the Supervisor and youre scheduled to start. Good luck and dont give up as its not your fault if you havent been contacted.
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BarbaraLS
Member

CA
USA
25 Posts

Posted - 11/02/2010 :  5:05:41 PM  Reply  Reply with Quote
I'd like to kick some Crossmark people right now for doing the unthinkable!!! During an inventory they were doing at CVS, the Crossmark rep took all the reading glasses off brand new racks and put them on the floor...what a mess! I had to reset all the racks back to POG. Understand from the Store Manager that he kicked this person out of the store. This isn't the first time I've seen Crossmark people do dumb things...come on, get your act together!

BarbaraL
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MAShields
Apprentice

Morris Chapel, Tennessee
USA
2 Posts

Posted - 11/05/2010 :  5:50:54 PM  Reply  Reply with Quote
Hello, I've been a Team Lead doing demos for almost a year. It does take some time for recruiting to pass your name on to your supervisor, and some time for them to contact you, and some more time before you get scheduled for your first demo. Just make sure you check personal email and crossmark webmail every morning and evening. Hang in there. Once you get started its smooth. Not always a great deal of hours though. There is a facebook page called Crossmark United States you can visit too. This process can take up to two weeks but your recruiter should be in contact with you through most of that time and should let you know when you can start online training and when to expect contact from supervisor. Good luck!

M.A. Purvis
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Kamy777
Contributor

USA
57 Posts

Posted - 11/08/2010 :  12:23:36 PM  Reply  Reply with Quote
Crossmark is getting too big, changing too fast, is unorganized and the recruiters tell you one thing to get you hired and in the door and then your supervisor changes all the rules. I have worked for this company since April and I have been lied to, threatened to be fired, their policies change constantly and the schedule is "last minute". The "latest" is the demos are on 2 shifts 1st shift from 11 to 6 and 2nd shift from 1 pm to 8 pm; with no paid lunch break. We are losing a lot of people because of their new policies and procedures.
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Robert A. Miller
Star Contributor

PA
USA
389 Posts

Posted - 11/08/2010 :  8:03:06 PM  Reply  Reply with Quote
A good friend of mine was with Crossmark, and was highly regarded. He took a sales job with another company, and again was well respected. The man does great work. Well, his position was terminated. He contacted Crossmark about open positions. All he got on the phone was DUH? WHO? My friend is not happy at Crossmark at all.
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Rose1954
Trainee

California
USA
8 Posts

Posted - 11/09/2010 :  9:32:47 PM  Reply  Reply with Quote
I recently quit Crossmark for personal reasons. My supv mentioned that Crossmark does not look too highly on employees who quit regardless of how highly they are thought of. What I noticed in the months I worked for them was that they were always changing procedures. So much so that other staff would not even attempt to keep up with them. Quite frankly, I don't blame them.
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Elizabeth R-T
Apprentice

Dubuque, IA
USA
2 Posts

Posted - 11/19/2010 :  9:23:14 PM  Send Elizabeth R-T an AOL message  Reply  Reply with Quote
I was hired in October as a demonstrator in Sam's Club in my town. I got my welcome letter and information but it took about two and a half weeks to finally find out who my Supervisor was going to be. I watched the training video and was ready to start. My Supervisor called and informed me that I was hired for Walmart in a town that was 35 miles away. I was shocked. I was not told of this change until she called me. She told me that she would contact HR and find out what happened. She set up a date for me to train which was over 2 hours away for me. So I called the Field Rep department to find out what was going on. They told me that the woman who hired me was no longer working for them and she put my data in wrong. I was told that I could be transferred back to the Sam's in my area. I told them that I had talked to my Supervisor and set up my first training. They told me they would call her and tell her the whole situation so that I wouldn't have to drive the distance for my first training. Before I got off the phone I made sure that they were going to call my Supervisor and take care of things with her....they said they would. I got my second Welcome letter stating that I had transferred and a few days later my Supervisor called and was really upset because I didn't show up for the job. I felt horrible I really believed that Crossmark would call like they said they would. Now I realized I should have called her myself but hind sight in 20/20. Anyway I ended up calling to find out why I hadn't been contacted by my new Supervisor and they gave me the run around for 2 weeks until I finally talked to someone who told me I had been terminated. I didn't understand...come to find out my first Supervisor who I only talked to once terminated me and called my new Supervisor and told her that I was unreliable and she didn't want to hire me either. Crossmark screwed up and I got the raw end of the deal. I have been a manager for retail for over 10 years and I am loyal, hard working and would have been one of the best employees. I am so upset!!!!

Elizabeth Rose-Tolstedt
Independent Merchandiser
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Robert A. Miller
Star Contributor

PA
USA
389 Posts

Posted - 11/20/2010 :  09:15:02 AM  Reply  Reply with Quote
It's a wonderful trend. These companies have so many different departments, a supervisor for each said department. Everybody claims to have so much knowledge about everything. You know what happens? Nothing gets done, let alone done right.
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MK_Krull
Apprentice

USA
1 Posts

Posted - 12/07/2010 :  7:58:35 PM  Reply  Reply with Quote
I started on March 3, 2010 with crossmark at Sam's Club. Until the end of November 2010 our group had appliance carts for large appliances such as convection ovens, pizza ovens and other appliances that were either to big for the demo cart or too hot for the cart. As of December 2010 our new [RSE] retail supervisor of events informs us that large appliances will be used under the demo cart. A large convection oven under a demo cart produces an enormous amount of heat as it is in a confined unventilated space. The electric cord at the back of the oven is actually starting to melt from the heat. Next to the oven is a bottle of disinfectant in an old spray bottle that when tipped over the top comes off and pours all over on the shelf where that plugged in oven is in use. Many times the club members at Sam's have bumped my demo cart with their shopping cart and knocked that bottle of disinfectant spray over and leaked out. This is an electrical shock hazard. It's an accident awaiting a victim. If someone does get an electrical shock from a similar action as described that [RSE] will be charged with criminal negligence.
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