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Sherry
Valued Contributor

Port Clinton, OH
USA
171 Posts

Posted - 12/20/2007 :  2:06:07 PM  Reply  Reply with Quote
Is there anyone who is working as a demonstrator for Crossmark that has positive remarks? Just curious. I went to the Walmart here in my area today and sure enough, there was a young man doing a demo for Crossmark. He came quite a distance to do the demo because they have no one in this area. He says that they were not organized in the demo area. I do need to know if there is anyone out there who has some positive comments on them.

Sherry
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RebeccaS
Contributor

St. Cloud, MN
USA
92 Posts

Posted - 03/27/2008 :  9:07:21 PM  Reply  Reply with Quote
Anyone else just get told the Kimberly Clark team ( for grocery stores) has been deleted?

I now have roughly 8 hours a week to replace. Anyone with some extra work??
Anyone know of a town(area) in ANY state which does not have merchandisers and needs one???
I am ready to move! LOL! I need a consistant 50-60 hours a week of work combined with all companies to survive. I was at that and more till the beginning of this year.

Rebecca ~ Merchandising and mystery shopping in the St. Cloud, Monticello, and Buffalo areas
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JudyK
Star Contributor

USA
1000 Posts

Posted - 03/28/2008 :  05:30:58 AM  Reply  Reply with Quote
Have you gone into the Crossmark site and looked at the open positions within the company? Also, if you still have contact with you DM call and ask if he/she knows of other DM's that are looking for employees. The dedicated teams seem to come and go, others tho, are able to withstand. It seems there was a "surge" team that was hiring like crazy that serviced a majority of retail and grocers. I truly wish you the best of luck, I know what kind of emotional trip you must be on.
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Shel7296
Contributor

Wapakoneta, Ohio
USA
64 Posts

Posted - 03/28/2008 :  11:04:42 AM  Reply  Reply with Quote
I do demos for Crossmark. I do not have a supervisor he quit March 2nd never been replaced. So what I do is call the help desk for my event ID numbers go in the store and if there is a problem I will take care of it myself since I do not have anybody to call. Some one is scheduling me to do resets I do not know who but I will do it extra money.. I wish they would send the kits to the demostrators house instead of leaving it at the store. The store I work at is always moving the kits and they also move the carts. One time I emailed the director of the event program since my supervisor quit he never emailed me back

Shelly
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JudyK
Star Contributor

USA
1000 Posts

Posted - 04/01/2008 :  06:33:13 AM  Reply  Reply with Quote
I too, am on a "dedicated" team for Crossmark that has experienced many cuts in hours. I began with 67 hours a month, plus drivetime and mileage. Now the team is down to less than 20 hours a month with a recent cut of 15-30 minutes at our stores. Because new teams are being set up, the money has to come from somewhere, I am told. If a company decides it wants to expand its service to other stores, then more money should be allocated to do that, instead of taking from the employees already in service, to make up the difference. Teams come and go, but I was told in all the years, this particular team has survived, it has never faced deletion. Big deal, but cutting our hours is all too familair and makes it impossible to pay our bills due to all the cuts. Everytime I take on more work and THINK I have all my ducks in a row, more service time gets cut, putting me back in the same situation. There is no getting on top of it, its a constant scramble to make up the difference. I have a fantastic manager who tries her hardest to give us extra work, but she can only do so much with what is available.
If only Crossmark would allow cross team employment, Im sure allot of us would have more work than we could stand. It doesnt make sense to have all these reps in stores dedicated to just one companies product, when there are reps in the stores that could be performing more work thats available in that city or store(s)and save the company money all around.
Have you noticed the new "my availabilty" title in salestrak? The employee is supposed to use the calander to note which days and times she is available to work. Evidently, a new system is coming where the rep that is closest to the work available, will be given that work. We also got the email describing it as a program coming across the country with its implementation being done by state. It will never break up a team, but Im sure will eliminate work that some of us presently travel distances to perform. More wonderful changes to look forward to!
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Jane Walshing
Valued Contributor

USA
117 Posts

Posted - 04/01/2008 :  12:02:06 PM  Reply  Reply with Quote
Crossmark is famous for cutting teams and getting rid of reps and management. Any time you work for them, you must always know that any time in the future your job can be cut. Yes it's like this with any company but Crossmark is synonymous for it.

I guess some big wig decided to make a change and make everything harder by implementing the "my availability" thing. That's something that I have always hated. Being in management, I knew where certain ideas came from. Many ideas were horrible and in no way helped the company. They came from a guy sitting in a chair who never did a day of merchandising in his life, but for some reason thinks he knows what is best out in the field. Stupid changes that they come up with that make absolutely no sense at all.

Jane
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JudyK
Star Contributor

USA
1000 Posts

Posted - 04/01/2008 :  4:56:47 PM  Reply  Reply with Quote
Up until the last two or three years, Ive been happier than a bucket full of sand with Crossmark. I have absolutely no complaints about my Manager, she is wonderful. But--the way this company operates is for the birds! As you said some man sitting in a chair comes up with all the bright ideas. I think definitely someone has too much time on their hands to give all these hair brained ideas thought. No other company Ive worked for reduced hours like this one does. I thought for sure I was going to survive all this when I was given the 67 hours a month--but, heck no, it seems to have opened a can of worms for them to strip away a good team. I worked on a dedicated Grocery team prior, but also did c-stores at the same time. After two years they totally dropped both teams, and I was out of work, no warning, just sorry. When the right job comes along-gauranteed Im thinking seriously about getting out, I cant handle all the stress they put on us by cutting hours. As you also mentioned, managers and DMs are gone almost as fast as we get used to them. How Ive managed to maintain the present one for 5 years is beyond me. If they should decide to let her go, I know, theyll be losing someone very good at her job and is a real people person. This type of work can be so rewarding for the most part, until the employers skunk us.
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RepSusan
Valued Contributor

USA
132 Posts

Posted - 04/01/2008 :  6:06:40 PM  Reply  Reply with Quote
When I was hired with Crossmark almost 6 years ago, I had a fabulous manager. She actually gave me a face to face interview and took the time to train me. I have since of course been re-assigned to other teams since my glory days of being on a dedicated team. While I was on a dedicated team, I actually felt like an important piece of the puzzle to the company. Now, just like everyone else, I have had to find other rep work to make it worth my while to drive to an area. Now, they hire over the phone from Texas and I know of some folks that have been thrown out into the field with no training and no previous experience. As for "my availablitiy" I haven't figured out where this is going. I am guessing it's going to be an attempt to eliminate those of us who are not sitting at our computers waiting for work to come up, but we can't due to the fact that we have to work for other companies too. What ever happened to less is more. Instead of hiring all these people to throw a bone at from time to time maybe they should re-evaluate those that have been hardworking employees that always meet execution and work as someone else said without passing another Crossmark rep while your in the store.
Thanks for listening.

Susan
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JudyK
Star Contributor

USA
1000 Posts

Posted - 04/02/2008 :  11:34:52 AM  Reply  Reply with Quote
This new "availability" program is going to hurt allot of reps, and possibly give more work to others. Our performance is also going to be evaluated, and changes will be made to get the best out in the field. At least thats my understanding of the new program.
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JulieShops
Valued Contributor

Benwood, West Virginia
USA
174 Posts

Posted - 04/06/2008 :  1:04:40 PM  Reply  Reply with Quote
Can we hear from someone who is on this new auto-assign system?

Eastern region was supposed to go on this 3/31; then 4/6; then changed to "not yet"... meantime, the work level has dropped down to nearly nothing (from 3-4 hours per store to an hour or so each.)

I am on Wal-Mart Dedicated division, and I would LOVE to hear that things improve when the new system is activated.

Anybody out there with GOOD news?
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Mary_W
Trainee

Wallington, NJ
USA
8 Posts

Posted - 04/10/2008 :  5:44:31 PM  Reply  Reply with Quote
Hi,I was just sent an e-mail about a position and came here to read what all you thought about the company. The only problem is it is under SURGE,not dedicated and wondering if anyone can explain the difference between surge and dedicated. I would appreciate any of your thoughts. Thanks in advance -Mary
Desperately seeking work in my area

Mary
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JulieShops
Valued Contributor

Benwood, West Virginia
USA
174 Posts

Posted - 04/10/2008 :  6:20:47 PM  Reply  Reply with Quote
I never saw such quiet about anything. No one is saying what's really going on.

Still very little work showing up, and the auto-assign system has not been started on this side of the country. Makes me wonder if there were major issues in the parts of the country where it was started.

Surge work is intermittent. You only get an assignment when the work load is so heavy that full-time people would have to go into overtime, and/or the part time people can't cover it. It could be resets. You did not mention which division the e-mail was for, but basically what I know about surge work is that it is off and on as projects are available.
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NitaMarieS
Member

Charlotte, NC
USA
29 Posts

Posted - 04/14/2008 :  06:56:27 AM  Visit NitaMarieS's Homepage  Reply  Reply with Quote
Well I've been working under the auto assign for a few weeks as I'm in the Retail division. It's a combination of resets and store audits for clients. Also, building display's putting up POS and coupons etc etc .. this also includes the old Mass Drug teams. I have no idea how this will impact the dedicated teams, Good Luck!

In other words, it's a total mess ... you have to check your schedule EVERYDAY and unassign or assign jobs. The field service agents have explained to me that jobs just cycle through the list until someone picks up the assignment and some of these are 10, 15 or 20 minute assignements for one store that could be an hour drive. Jobs for the same store are going to different people and resets are being assigned with hard dates. They also told me that if you unassign alot, it will put you lower on the list of getting assignments in the future.

I think all of the district managers have been demoted and the old regional managers are now doing theirs and the DM's jobs, but they too have been demoted. I've also heard the rumor that full time people have lost most of their perks.

Now on the postive side, I've been able to pick up additional work that I hadn't gotten before because of favortism. So like all new systems this one has some glitches that hopefully will be worked out in the near future and some benifits that hopefully will remain.

Anita Marie Sheneberger
NCiM, In Market Scheduleing Cordinator. NCiM Corp Office, Charlotte NC
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JulieShops
Valued Contributor

Benwood, West Virginia
USA
174 Posts

Posted - 04/14/2008 :  08:11:33 AM  Reply  Reply with Quote
Thank you SO MUCH for your reply, Nita! It sure gives me some good insight.

I am on a dedicated team, and they announced Friday that the auto-assign was postponed indefinitely for teams. Some work did come back for this week, not as many tasks as we usually would have, but better than we have been getting. (The past few weeks there has only been about an hour's work per store, but under usual conditions we have 3 or 4 hours a store every week.)

The team I am on does not usually do resets. I can imagine the chaos of auto-assigning that type of work. People need to be given the opportunity to accept or reject that type of work based on their own schedules. And so many resets are overnights these days, there are not too many people who can do that.

I have been filling in my schedule with other work as best I can, and I hope Crossmark picks back up now that the weather is starting to break.

I guess there's nothing else to do but wait and see what happens.
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MHostrup
Member

Hollywood, FL
USA
20 Posts

Posted - 04/14/2008 :  08:49:23 AM  Reply  Reply with Quote
I am giving up my Crossmark job for two reasons. I do
I am part time and took on the health insurance with Starbridge and got denied for nearly every regular dr. appt and lab work. I sent in the surveys Starbridge sent and still they do not cover it. I have multiple bills now from dr. visits.
The other reason is that I was told raises would come up in three months, then six months and so on. They wrote an email to me stating it was due to budget problems.
So my suggestion from my experience is to not sign up with their insurance until they change the insurance company.

Mary Beth
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JudyK
Star Contributor

USA
1000 Posts

Posted - 04/14/2008 :  10:36:08 AM  Reply  Reply with Quote
I have Crossmarks Insurance thru Starbridge and am darn thankful to have it. Ive had skin cancer removal at the Dermatologists office-$1500, my share $300 and part of this amount was my deductible. Blood workup done, 400 dollars- my share 48.00. Countless trips to the Drs and specialist office and only pay a 10 dollar co pay. Since I am not married I insured just myself and feel very fortunate I havent run into the problems you have. Never a question, nor a problem in just my 1 yr with them. I do know there is better insurance out there for the price and plan on checking into it. But until then, Im happier than dirt.
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JudyK
Star Contributor

USA
1000 Posts

Posted - 04/14/2008 :  10:57:10 AM  Reply  Reply with Quote
Raises must be a problem within different teams. My anniversary date was back several months, so I just reminded my RM and within a couple of weeks I got a 4% increase. There have been times that raises were slow to come, if at all, but I think it might have something to do with how aggressively the RM is at going to bat for the team members. I maintain that our team has the "best" RM there is. Im on a "dedicated" team and put in a good number of miles, plus, allot of extra work covering areas where a rep has walked off the job, and the area still needs service. IF theres work available she does everything in her power to help us make extra money and collect that which is due.
The one thing I do think Crossmark should change is that we should be allowed to work more hours per day if we want. When you take into consideration that some stores are 150 miles away, that is 3 hours of drivetime, give or take, plus the same amount of miles for returning home. If you have 5 stores to service, they say there is no way you can service all the stores and complete the run in the 8 hours allowed, and want to dock you for the remaining time! To break up the run into two days would cost them more than my performing it all in one day. As long as I dont run into overtime, why should it matter to them how long my days are? Does anyone else run into this problem??
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NitaMarieS
Member

Charlotte, NC
USA
29 Posts

Posted - 04/14/2008 :  3:07:06 PM  Visit NitaMarieS's Homepage  Reply  Reply with Quote
JudyK - We're allowed to work up to 12 hrs a day, but not over 40 hrs in a week, without special permission (No OT pay)

I have their insurance, the only reason I'm still there .. but I haven't had any major illness, the minor ones have been a mixed bag on how much the insurance has covered. I figure it's better then nothing, at least for now!

Raises!?!? .... in my 5 years I've gotten two, both because I told my DM that it was time. There are people that have worked as long that haven't gotten any because they wouldn't bring it up to the boss and probably some that have gotten more ... just because.... It DOES depend sooooo much on your DM/RM or whatever they are called now .. lol .. going to bat for you or you going to bat for yourself.

Anita Marie Sheneberger
NCiM, In Market Scheduleing Cordinator. NCiM Corp Office, Charlotte NC
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JudyK
Star Contributor

USA
1000 Posts

Posted - 04/15/2008 :  2:35:41 PM  Reply  Reply with Quote
Nita, you mentioned the demotion of DMs/ RMs etc. Was this across the board for every team, client etc?? I know my RR just went to Texas for a Pow-Wow but nothing has been said of any changes so far. She and I talk regularly, and I may have to ask her whats going on. Im sure the economy is effecting Crossmark business just like all the rest, and we'll see some major changes in the near future. With every facet of the economy being effected with recession, things may get pretty rough for all of us merchandisers.
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NitaMarieS
Member

Charlotte, NC
USA
29 Posts

Posted - 04/16/2008 :  07:38:16 AM  Visit NitaMarieS's Homepage  Reply  Reply with Quote
Sorry Judy, I really don't know as I'm not in the loop just heard about my own area.

There has been a lot of emails lately about being patient while they work out the bugs. I do think there will be some advantages to the new system. Hopefully by the time the rest of you are on it, the bugs will be worked out.

Anita Marie Sheneberger
NCiM, In Market Scheduleing Cordinator. NCiM Corp Office, Charlotte NC
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