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 Feedback Requested: Intellishop
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BekkiCat
Star Contributor

Charlotte, NC
USA
296 Posts

Posted - 11/12/2011 :  8:30:54 PM  Reply  Reply with Quote
I so agree with you Matt. I've been doing this about as long as you have and feel that I understand what the MS companies need from an evaluation unless sent an e-mail about a specific question or comment. Those e-mails about any mistake I've made stick in my head and rarely do I repeat those mistakes. I did, years ago, become a bit determined with a notoriously "hard grading" MS company until I got the perfect score. I don't shop that much with Intellishop. I think my average with them is an 8 or 9. I know that I spell check and grammar check every narrative that I write for any company. Every editor has his or her expectations. Sometimes you can write too much. Sometimes you don't write enough. I just report the facts. I do try to be more creative in my descriptions each time as not to sound mundane. I'm gtting too old to wonder about the difference between a B+ and an A-. I do think that anything below a 7 would constitute a comment from the editor.

Bekki
Gold-certified
Undercover Essentials video-certified
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SandiA
Star Contributor

USA
495 Posts

Posted - 11/12/2011 :  10:25:27 PM  Reply  Reply with Quote
One MSC told me that they score even numbers for degrees of lateness and odd numbers for errors in reports.

SandiA
Celebrating 14 Years in the Biz!
MSPA Gold Certified since 2003
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B. Mary
Member

Denver, Colorado
USA
18 Posts

Posted - 11/15/2011 :  9:29:33 PM  Reply  Reply with Quote
I've read most -- not all -- of this topic, and then I recently read all the way through the detailed instructions from this company for one shop -- and I think I may have found the "error" you all are making which the editors won't explain to you, because it's probably an automated system catching it: this MSC does not allow contractions! So, as completely correct as it may be in the normal, outside world, to use "can't, didn't, that's, aren't" and others, it's "verboten" in the Kingdom of Intellishop.
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DavidKing
Valued Contributor

Los Angeles, California
USA
107 Posts

Posted - 11/16/2011 :  07:01:25 AM  Reply  Reply with Quote
B. Mary, I try never to use contractions whenever I write in general (yet at times I do). However if the scheduler and editors never tell us what we are doing wrong, it is anybody’s guess as to what we are doing wrong, when we get a message stating that our grammar and punctuation is wrong.

Yet from now on, I will take your advice and try to make sure that there are never any contractions in my reports . . . especially when working for those companies that are complaining and giving me 8 and 9 scores, yet never extending the common courtesy of answering my emails as to what I am doing wrong, when I ask.

However I also feel, if the contractions are the issue, they should state that in the guidelines of the shop. Thus far, the shops that I have done, often the guidelines will tell you that if you do not know someone’s name, you have to capitalize that person’s position throughout your narrative . . . i.e. The Teller, The Associate, The Manager, The Mechanic, The Salesperson, etc. etc. etc. So, to me it would be easy for them to put in the guidelines: DO NOT use contractions in any part of your report and or narrative(s) otherwise your report will be rejected or your report will have a reduced score.

David King
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AnnaZ
Valued Contributor

Burlington, MA
USA
230 Posts

Posted - 11/17/2011 :  1:09:52 PM  Reply  Reply with Quote
Can I please say how many emails can we receive daily about the "highly" paying audit that it is alleged to be only a total of "7" items? Even the email states that it is 10 of one kind and 5 of another. In the math that I learned at school that makes it 15, not seven, plus it is not really any item but has restrictions on what it can be selected and the item is usually not found at the section it is supposed to be. As for being easier, actually now is way harder as it is unescorted and one has to find the items by themselves. Adding the time at home + the time to find them in the store + take photos+ upload the photos+ write comments about each photo!!!, etc it becomes a 4 hour report, less than minimum wage. I can do a fast food and make the same amount, plus enjoy the yummy burger, in 1/8 of the time and that includes travel time!
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SandiA
Star Contributor

USA
495 Posts

Posted - 11/19/2011 :  10:51:21 AM  Reply  Reply with Quote
quote:
Originally posted by B. Mary

I've read most -- not all -- of this topic, and then I recently read all the way through the detailed instructions from this company for one shop -- and I think I may have found the "error" you all are making which the editors won't explain to you, because it's probably an automated system catching it: this MSC does not allow contractions! So, as completely correct as it may be in the normal, outside world, to use "can't, didn't, that's, aren't" and others, it's "verboten" in the Kingdom of Intellishop.




That may be their policy, but what happens when they want an exact quote? People speak using contractions.

SandiA
Celebrating 14 Years in the Biz!
MSPA Gold Certified since 2003
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JeannieGA
Valued Contributor

Alpharetta, GA
USA
216 Posts

Posted - 11/19/2011 :  5:41:08 PM  Reply  Reply with Quote
I have been a mystery shopper for over 10 years and this shop for the 10 items, with pictures, was the first one I flaked on, even after going to the store and taking pictures. Once I got home I realized I missed one of the photos and the time I was going to spend to enter the report, label the photos, etc was not worth the fee. This report should be double the fee. Never again.

Jeannie in GA
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Kathy C.
Valued Contributor

CA
USA
197 Posts

Posted - 11/19/2011 :  6:00:55 PM  Reply  Reply with Quote
Agreed. Too many questions. Too many requirements. The editors are too demanding. I feel for the schedulers.
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DavidKing
Valued Contributor

Los Angeles, California
USA
107 Posts

Posted - 11/20/2011 :  07:37:42 AM  Reply  Reply with Quote
JeannieGA, I am sorry to hear about your shop requiring photos. When I first started ms last year, I did take some low pay assignments to gain the trial and error experience. Yet soon I learned that there was at least a handful of msc out there that seemed to want too much work done vs. the pay. Now that I have done ms for a year, I now have a handful of msc that I don’t work for, because their pay vs. the work does not balance out (as far as I am concerned).

After my run-in with Intellishop in September and looking at all of the very good experiences I have had with so many other msc out their and looking at the many shortcomings of Intellishop, it is nice that Intellishop is not the only game in town. So luckily, my schedule stays busy enough where I never have to consider working for them. Thus far, I feel that I have been ripped-off for all of the shops I have done for them thus far, when calculating time to do the shop, time to do the report, the low pay, and the slow pay. The only reason why I am still open to working for them again, is because of a few shops that were recommended by other shoppers that they deemed easy and with a short report. Yet thus far, I keep getting better offers from other msc, so I never have the time to apply for those particular shops, when Intellishop has had them available in my area. Thus far, out of all of the msc that I have worked for in the past year, Intellishop wins hands down as the slowest paying msc I have ever worked for . . . thus always making it easier for me to apply for shops with the many other companies that require less work, offer better pay, and have much quicker pay.

Kathy C., you left out: SLOW PAY (at least that has been my experienced). It always takes me at least 2 ½ months to be paid by Intellishop . . . yet it is almost closer to 3 months.

Maybe I am too new to ms, but in regards to Intellishop, I am not sure if they have their own schedulers or if they use other companies to do their scheduling. So in general, I am not sure how the MSC and the schedulers are paired, and do not know how that process works.

David King
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LarryT
Star Contributor

USA
688 Posts

Posted - 12/26/2011 :  8:06:02 PM  Reply  Reply with Quote
I want to thank so may people on this thread for revealing what type of company this is. High expectations without the fees to match. A dime-a-dozen, unfortunately.
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KariK
Contributor

Minneapolis, MN
USA
86 Posts

Posted - 12/27/2011 :  11:57:25 AM  Reply  Reply with Quote
I actually like working for them.
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Harvey S.
Star Contributor

Glen Mills, PA
USA
439 Posts

Posted - 12/27/2011 :  12:43:08 PM  Reply  Reply with Quote
I don't mind working for them. I am very selective about the assignments I take, especially for the red big box shop. They used to say that you could never repeat the same salesperson, and I told them that the salesperson assigned themselves to customers apparently in rotation. since I did not have a choice as to whom to use, I was unwilling to take a chance driving somewhere only to have it rejected for a reason beyond my control. They eventually relented and it now says "not the same person in last 3 months." So I don't go more often than that. Then they wanted business cards. Guess what? The red big box store charges their employees for their red shirts and for their business cards. No wonder so many of them do not have business cards, or say they don't. Now they will accept other proofs of visit as well.

Harvey
Southeastern Pennsylvania Northern Delaware,"South" Jersey
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LarryT
Star Contributor

USA
688 Posts

Posted - 12/27/2011 :  1:05:16 PM  Reply  Reply with Quote
Sounds more and more like an unreasonable company to me. I'll definitely pass. Thanks.
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DarleneH
Star Contributor

Cleveland, OH
USA
1322 Posts

Posted - 12/27/2011 :  5:54:35 PM  Reply  Reply with Quote
Thanks for the info Harvey. I quit doing them when I got the same salesman the 2nd time- so made a wasted .. I'll try the 3 month thing now.
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Tristina
Member

Derby City, KY
USA
49 Posts

Posted - 12/28/2011 :  5:15:43 PM  Reply  Reply with Quote
I've only read this page of comments, but it appears that people are complaining about scoring. I agree. It's the only MSC that I work with that consistently grades low for best-effort work. By low, I mean less than a perfect score. With most of the dozens of companies I contract with that have a scoring system, I have either all 10s or an average of 10. But not with this company. Most recently, I completed a shop that had no narratives. I got a grade of 9, counted off for errors in the narrative. After I sent two e-mails asking why I got counted off for narrative errors when there was no narrative on the report, they changed the score, explaining that "narrative" probably referred to the text box. But there was no text box (that I recall) on the report except for the name of the sales associate.

Many thanks to the person who mentioned that contractions should not be used. I will keep that point in mind.

Tristina
Gold Certified 2004
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SandiA
Star Contributor

USA
495 Posts

Posted - 01/01/2012 :  8:02:27 PM  Reply  Reply with Quote
You are lucky you got a response! I quit doing their electronic shops when they wouldn't respond to a reasonable request for an explanation of why I got an "8" (especially when "10" is my norm!). How am I supposed to learn? They are usually stuck with those shops now!
Most of their shops have been good for me, though.

SandiA
Celebrating 14 Years in the Biz!
MSPA Gold Certified since 2003
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Linds
Member

West Valley City, UT
USA
14 Posts

Posted - 01/01/2012 :  8:20:13 PM  Reply  Reply with Quote
I can relate to not getting 10's on your reports. When I started I got all 8's and 9's, but some of them really helped me out with my punctuations and other things that needed improved. As time went on and I got better and I felt very strongly that I was given a low score. I would write to the person who assisgned me the shop about my concern and a lot of the time she would give me a higher score. An 8 doesn't bother me. I know a lot of you want all 10's, but not me

Linds
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EliseSm
Valued Contributor

USA
226 Posts

Posted - 01/02/2012 :  02:07:49 AM  Reply  Reply with Quote
I have to defend Intellishop. Yes, they want a lot of work, and yes, the pay could be much better, but after a few of these shops, you are on your way to professional status!
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Linds
Member

West Valley City, UT
USA
14 Posts

Posted - 01/02/2012 :  09:20:43 AM  Reply  Reply with Quote
quote:
Originally posted by EliseSm

I have to defend Intellishop. Yes, they want a lot of work, and yes, the pay could be much better, but after a few of these shops, you are on your way to professional status!


Professional status?????? I will always defend Intellishop also. They really do reward those who will work hard for them.

Linds
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MelissaSiet
Contributor

Granger, IN
USA
70 Posts

Posted - 01/02/2012 :  12:38:05 PM  Reply  Reply with Quote
I always work for them. I just don't take the low paying jobs, they are not worth it. I met a lot of the schedulers at the gold workshop and they were great.

Melissa
Certified Gold :)
Serving Indiana-South Bend, Mishawaka and some surrounding areas
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