I've been doing jobs for this company for 10 years now. It's only recently where I've been having issues with phone call shops where they claim that I haven't been following instructions, yet I've insisted I have been. I've also had to explain unusual circumstances to them.
I just did 3 phone call shops. I looked at my shop log, and got one 1's for all of them. I have no idea what I did wrong, or if I did anything wrong. No one even bothered to e-mail me to let me know of this. I have one more shop on my log, and I'm about to quit working for them.