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 Feedback Requested: Caliber (formerly Daymon Mystery Shopping)
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Sandi G
Star Contributor

Tallahassee, FL
USA
831 Posts

Posted - 04/21/2012 :  12:12:06 PM  Reply  Reply with Quote
Take the job! Easy reports, pay consistent, schedulers easy to reach. I can't say I'm fond of their website, but everything else is great.

--Sandi
traditional & video shopping FL and GA
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ValricoConnie
Star Contributor

FL
USA
1054 Posts

Posted - 04/21/2012 :  6:19:17 PM  Reply  Reply with Quote
I love those warehouse shops; just did one a few days ago. No problem with payments from Caliber.

>^..^< ::¤Connie¤::¤Gold Certified¤:: >^..^<
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SandiA
Star Contributor

USA
474 Posts

Posted - 05/01/2012 :  10:30:40 AM  Reply  Reply with Quote
As long as you're not in my area, go for it!
Unbelievably enjoyable job!

SandiA
Celebrating 13 Years in the Biz!
MSPA Gold Certified since 2003
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David Richard
Valued Contributor

Providence, Rhode Island
USA
190 Posts

Posted - 05/01/2012 :  6:08:17 PM  Reply  Reply with Quote
With perhaps 40 shops over the last two years or so, I have found this company consistently good. Prompt payments, detailed instructions, and good feedback. Recommended.

Happily shopping
Rhode Island and nearby Massachusetts.
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KarenS
Contributor

Arizona
USA
98 Posts

Posted - 06/19/2012 :  11:41:05 AM  Reply  Reply with Quote
The good news is that they pay on the 15th of the month following your shops and are reliable. Also the outside scheduler in my area is very professional.

The bad news is that their web site is home grown and awkward to use. For instance, they don't include addresses in their list of available shops, just an estimate of how far away it is from your address. You have to click on each shop to determine the location. This takes a lot of time for the local fast food shops they have in my area.

But even more time consuming is that they don't provide any instructions for the clumsy web site; there is nothing available under "Help" except an email address.

So you have to learn through trial and error or by writing emails and waiting for answers. (I'm still trying to figure out if you can save your shop and continue later before submitting.)

Bottom line: I thought the learning curve was fairly long for shops that provide lunch and $3.
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KarenS
Contributor

Arizona
USA
98 Posts

Posted - 06/20/2012 :  12:02:51 AM  Reply  Reply with Quote
Uh-oh. It gets worse.

I thought that instead of just complaining here I would email the Account Executive listed in the Caliber shop instructions for some clarification.

"Please direct any questions surrounding the shop scenario to Account Executive Michael Distaso at: mdistaso@caliberinteractions.com."

All emails to him are returned as undeliverable and I've just learned that he no longer works for Caliber.

Not a good sign. <sigh>
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JudithSGill
Valued Contributor

Henderson, KY
USA
107 Posts

Posted - 06/21/2012 :  07:33:47 AM  Visit JudithSGill's Homepage  Reply  Reply with Quote
Karen,

It's really not a sign of anything other than someone switched jobs and the guidelines weren't updated. The majority of Caliber's work is ongoing and doesn't change much, so the guidelines are used over and over. I will go in and look at your log to see which project this impacts and get them changed today.

Caliber is growing rapidly and there has been no reduction of staff. In fact, they have more account managers than were there at the time that this one left.

If you have any further questions please feel free to email me directly, since we handle all of their scheduling.

Thanks,
Judith@summitscheduling.com

Judith S Gill
Owner, Summit Scheduling and Editing
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