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 Feedback Requested: CPM US (formerly known as National In Store (NIS))
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Danielle
Valued Contributor

Houma, LA
USA
224 Posts

Posted - 10/08/2007 :  8:08:35 PM  Reply  Reply with Quote
Judy,

I will note that to be careful. But yes we all come here to state our opinions and it should not be held against us at all. If someone from a company is reading these post they should take it with a grain of salt and if not then dont read it. This is our only way to reach out to each other and of course everything we all read here is ones opinion and that is it so we all take things with a grain of salt. Like you said about the DM's that is with all companies and it is not personal at all. I love my DM but that is me, lol... I am sorry that you have been slapped by something you have said on this forum it makes you want to post under another name I am sure.

Danielle

Danielle Boudreaux
L&R Distributors
Reset Division
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JeanS
Contributor

West of the Rockies
USA
54 Posts

Posted - 10/08/2007 :  8:47:06 PM  Reply  Reply with Quote
I don't work for NIS anymore so am not concerned about my post tho I feel they are reasonable and contain pertinent information. The few times I did not want to opening post something (like: about WHO the awful DM is) then I've email that person and told them to contact me if they want to talk more.

Yes, it's too bad that these company people don't realize the value in learning from the bad experiences we post. Like I said..you learn more from what you do wrong that what you do right...they just don't see to get it....or....their egos don't dare let them think that THEY could possibly be the problem.

Have some humility and learn something!!!
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JudyK
Star Contributor

Eau Claire, WI. 54703-1729
USA
1349 Posts

Posted - 10/09/2007 :  07:24:25 AM  Send JudyK an AOL message  Reply  Reply with Quote
Danielle, I am all for discussing our experiences with the various companies weve all represented and had problems with in one way or another. My point is, like an interview, it is bad practice to talk down our previous employers for any reason. Granted, this is not an interview, but....many people from these companies do read our complaints, and in fact, do make note if at sometime we are considered for a position within their company. Our name is remembered for something written here and, they come back in and go through these postings. This is what I have been told by two DMs. Ive done my share of exposing my problems with companies Ive worked for also. This site is helpful to us and, we SHOULD have the freedom to vent our dissatisfaction and not be held against us. Personally, Im thankful to all the responders that share, as it helps us to know that we are not alone, that it's not just in our heads that we feel the way we do. There are times when we get bad DMs that have no respect for us ,that dont know us personally, yet talk to us like weve never done merchadising before and think we dont know squat. A suggestion for companies that hire DMs would be to survey its employees' for our input. We get reviews, why shouldnt the DMs get reveiws from us that have to tolerate their lack of people skillls??? Sometimes, it isnt company practice that causes us to complain, it is the DM that doesnt take pride in their work enough to be there when a problem arises and gets it taken care of in a timely manner. Ya gotta love it, when there is a payroll problem, you call the DM and are assured that theyve authorized payment, but yet, you wait weeks, and even months before you see reimbursement, then have to call the DM back to check again, because you still havent gotten the pay. It has been a couple of years since I worked for NIS. Hopefully, theyve made allot of changes, as I would hate to feel that my experiences with them were still common practice.
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Jane Walshing
Valued Contributor

USA
117 Posts

Posted - 10/09/2007 :  11:31:27 AM  Reply  Reply with Quote
JudyK,

For the most part the companies don't really care about what the field has to say. We can "suggest" the best things in the world that would benefit the client, the company and the field rep. But when you have people sitting in the decision making chairs who think they have all the answers, frankly they just don't normally listen. I know this from personal experience. They don't know what it's like to be in the field and the experiences we run in to, but they know it all so they don't listen.

Sure they will act like they care but they really don't want field reps to have "answers" because it makes them look like they shouldn't be in the high paying jobs they have.

Jane
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JeanS
Contributor

West of the Rockies
USA
54 Posts

Posted - 10/09/2007 :  2:43:02 PM  Reply  Reply with Quote
Amy - you stated that you were hoping your post would give me an opportunity to say something positive? I feel that statement is condescending, self-serving and very "parental." I've explained enough about why I choose to post the way I do. Just because it doesn't fit your need or desire to have something positive to say is not a valid reason for you to think that I need your help to do things the same way that you do. I'm not sure why you think you need to coach me or nudge me or give me "opportunities" to say something positive so that I can be more like you or more acceptable to you or make you feel better about what I say - or whatever it is that you seem to need from me! One more time: we learn more by knowing about the problem areas. AND I DID say something positive. I guess I don't understand why you don't get this!
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TammyJ
Member

San Lorenzo, CA
USA
14 Posts

Posted - 10/09/2007 :  4:01:35 PM  Reply  Reply with Quote
Hi everyone, I do not post at all this is my first time and I thought I would make a comment. I also work with NIS and my DM is not very responsive nor does she keep her word or make good on promises. I do like the work and it is pretty easy and they pay regularlly on time so far. I have had alot of problems getting my extra pay promised as well as any milage promises over 20 miles and I drive alot all over for them. Although some of the jobs pay for 1 hour of work it usually takes 15-20 minutes to do the job.

So in this case I compromise and figure that the less time it takes I can apply the pay to my expenses. I have complained to her manager but have not be able to resolve some of the issues at hand. She did finally pay me the extra pay for jobs done in the early summer.

TammyJ
Merchandising Specialist
Team Leader
Northern California
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RepSusan
Valued Contributor

USA
136 Posts

Posted - 10/09/2007 :  4:03:06 PM  Reply  Reply with Quote
I really am not the kind of person to get involved in something like this but I thought the purpose of these postings was to get info out about a companay. I feel warnings to readers from people's past experiences are fine but this is getting to be too much. If you have a beef with someone, email them and spare us the details. I think others would agree with me.
Susan

Susan
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JeanS
Contributor

West of the Rockies
USA
54 Posts

Posted - 10/09/2007 :  4:37:50 PM  Reply  Reply with Quote
Susan - I just don't understand why Amy keeps harping about how I post. I agree, enough is enough, and will drop it at this point.
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JudyK
Star Contributor

Eau Claire, WI. 54703-1729
USA
1349 Posts

Posted - 10/10/2007 :  1:57:14 PM  Send JudyK an AOL message  Reply  Reply with Quote
JeanS, Quit wondering what Amy is trying/not trying to do. I think she works in HR department at NIS, or, possibly for a group of companies that use this holding group she is employed with for hiring purposes. Of course, she doesnt want to hear any of our compaints, read Jane Walshings come back. What we have experienced gives NIS a bad name, and us warning prospective employess' of bad experiences makes hiring a bit difficult. If NIS hasnt changed some of their pay problems, then it's too bad for those that knew what we've experienced and let go on deaf ears. When a rep is promised mileage and extra pay for going out of their way to service stores, then we should get it, without having to hound the DM. I know from experience this happens. There is always those "emergency service calls" way out of your area, and promises made and not fulfilled. It took me 6 months to finally get my "promise" paid.
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JeanS
Contributor

West of the Rockies
USA
54 Posts

Posted - 10/10/2007 :  6:34:05 PM  Reply  Reply with Quote
My very first job went over by 1-1/2 hr and I got approval from my DM - she said go ahead and to just email her when I got the final time. Well, that was a year ago and I've still never been paid. When I decided to quit in the last month or so I was willing to just write it off and get rid of them. So, I hear ya, Judy...and yes, people need to know. Thank you for your post.
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Varee
Member

Macedon, NY
USA
19 Posts

Posted - 10/10/2007 :  8:00:21 PM  Visit Varee's Homepage  Reply  Reply with Quote
I consider myself very lucky, I have a great DM, I have never had any pay issues, if I was promised an extra amount for going out of my area to cover "emergency work" or told that I would get paid for the time I went over on a job. Once I confirm that the work has done or the number of hours I went over on a job, I know the pay will be there (and it is).

My advice to anyone starting with ANY company... Take a small amount of work to begin with and see how your DM handles problems, if you are offered a bonus or mileage to go out of your area to cover for them, confirm by e-mail that the work is done and ask when you will be paid the extra money. If you don't get it, then forward your DMs e-mail back to your DM let them know that it wasn't in that check and refuse any "extra" work until they make good on promise from the last time you did something extra for them. I'm not saying it will always work out for the better but you never know. Stand your ground.

We all know if we walk into a store and let managers or store personnel take advantage of us rather than standing our ground, we won't have enough time to do the work we are supposed to do, but if we stand our ground and do our job, they learn to respect us. It is the same with DMs. They have to respect us but we also have to respect them.

Please don't anyone take offense at this, I'm not saying that anyone is doing anything wrong. I'm just saying that in order for things to run smoothly there has to be respect, if the respect isn't there it is always going to be a battle. At that time, you are better off letting the company know that you will not be taking any further work from them. You can leave on good terms, then maybe when there is a new DM for your area you will be welcome to try again.


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Rhonda49
Member

Dothan, AL
USA
15 Posts

Posted - 10/10/2007 :  9:35:25 PM  Reply  Reply with Quote
Lisa K is my NIS supervisor, she has always presented a positive professional attitude. NIS is one of my favorite companies to work for; the pay scale is above the average for my area and my paychecks arrive on time every time. No paperwork to print at my own expense is a plus. One of my least favorite assignments is the weekly Ink Kiosk visits; I always make a mess. Since I am a firm believer in merchandisers not being able to pick and choose their assignments (in their assigned territory) I will continue to make my weekly calls; and yes; if I go over the projected time; I get paid.
If the assignments continue to grow; I will drop one of the other companies I work for. Anyone that is offered assignments with NIS-should grab them quick.

Rhonda
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BeverlyAnn
Star Contributor

USA
465 Posts

Posted - 10/11/2007 :  06:48:21 AM  Reply  Reply with Quote
Well, I've been reading this for about a week or so, and feel I need to put down my experience with NIS as well.

When I first started with NIS, my DM was G-R-E-A-T!!!!!! If I went over on a project, she said, "Email me the details." I would email her the details, and sure enough, the extra pay was ALWAYS there!!!!!

THEN.......NIS did some re-organizing in my part of the world, and I got ANOTHER DM....one who.....supposedly.....had worked the territory before, and came with high praises from my former DM.

WELL......from the start, I found this new DM harsh, gruff, short, quick to want to hang up when I had her on the phone, etc. And one day, my project took longer than anticipated. I called her, she said "email me", I emailed her, and NEVER....NEVER....NEVER....got paid for it!!! I emailed her several times about it, and even left her messages on her voice mail....NO extra pay!!!

So, I figured, here I am driving 23 miles ONE WAY for these little jobs, and this new DM isn't going to pay me my overtime??? So, in June, after working close to a year for NIS, I said "bye bye"....the ONLY regret I have is that I had made GREAT progress in the store that I serviced, and all the management there were glad to see me when I came in. But even that wasn't enough to cover having a lousy DM.

SO........bottom line, yes, I believe it DOES depend on who your DM is with this company!!! End of story.

BeverlyAnn
Silver Certified x6xbkn
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TammyJ
Member

San Lorenzo, CA
USA
14 Posts

Posted - 10/11/2007 :  1:15:08 PM  Reply  Reply with Quote
BeverlyAnn

I agree with you 100% NIS seems to be a great company no doubt! However, the DM's can make or break it if they are not living up to their responsibilities. Like I said I went up to higher management and her response was your DM is very busy!!! Try again! Well, I am very busy too and I did everything I was suppose to do and still nothing. Last night I got a call and was assured by my DM that she would pay the extra money. she begged me to be a laed on another project but I have not decided yet to do it or not. Being an ~~~Independant Contractor seems you have to fight for what you want because it is not set out in stone as a regular hire employee.

TammyJ
Merchandising Specialist
Team Leader
Northern California
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TammyJ
Member

San Lorenzo, CA
USA
14 Posts

Posted - 10/11/2007 :  1:32:32 PM  Reply  Reply with Quote
Is anyone working with NIS doing a big reset project for HOME DEPOT? If so can you give me some feedback on it?

TammyJ
Merchandising Specialist
Team Leader
Northern California
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Jenny41
Star Contributor

Ohio
USA
746 Posts

Posted - 10/11/2007 :  3:29:36 PM  Reply  Reply with Quote
My DM is wonderful, I also love this company.
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JudyK
Star Contributor

Eau Claire, WI. 54703-1729
USA
1349 Posts

Posted - 10/11/2007 :  5:00:56 PM  Send JudyK an AOL message  Reply  Reply with Quote
I am so happy there are Reps out there happier than dirt wih NIS. You are the lucky ones to have great DMs. Im sure all of us that are complaining also had great DMs too, at one point, and then lost them to a new one that would make a person shudder in their shoes. Many of us loved the work furnished to us, had tons of it and, got paid on time and, every peney owed to us....and then came the new DM and poof--things changed BIGTIME. Most of the time the job ran smooth, but when problems did arise with the NEW DM in charge, we were treated as though we were trying to cheat the company out of money that was owed to us. Ive been in this business of merchandising/sales rep for the past 30 years, so Im not a beginner. We know how to get things done in the stores by working with them, not against them. Granted, we have things that have to get done, but we cant just go do them as we like. You get alot further ahead with honey than vinegar.

Judy
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KimHarris
Valued Contributor

USA
172 Posts

Posted - 11/24/2007 :  08:42:00 AM  Reply  Reply with Quote
I hope not; I really love floorgraphics. Last month I had double the work with floorgraphics and nothing for Decemember.

Kim
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Jenny41
Star Contributor

Ohio
USA
746 Posts

Posted - 12/11/2007 :  1:57:19 PM  Reply  Reply with Quote
Ohio is booming!
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TinaKing
Star Contributor

USA
367 Posts

Posted - 12/18/2007 :  04:55:21 AM  Reply  Reply with Quote
Floorgraphics scheduled for Jan.

Tina
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