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 Shop at Home download caused computer problems
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JuanitaJ
Star Contributor

Houston, TX
USA
1082 Posts

Posted - 08/29/2013 :  8:54:18 PM  Reply  Reply with Quote
I wanted to get coupons for some restaurants and was directed to download "Shop at Home." My security system showed it to be a safe download. I ended up with a two-line list of coupon sites, etc. Pretty neat, I thought.

But my computer practically stopped working. It would freeze. It took literally 8 seconds to load each page. Some pages would not load at all. When I tried to delete something, like an email, it took about 5 seconds. When I tried to address an email, I could not type the address. It was like the keys on my keyboard malfunctioned. After I would look at my Inbox and want to switch to Sent or Spam to delete, the entire list of emails would not load. I would have to close out and reopen Internet Explorer.

This all happened suddenly and I thought I was just having computer problems. It never occured to me that the download would cause such a mess, especially if it was safe. I was going to take my computer to the Geek Squad and have them clean it up over the weekend.

But I decided to try deleting the download and it worked. Everything returned to normal. After I deleted it, there was a survey for me to fill out asking why I was deleting it. It asked if I had computer problems, etc.

Juanita
MSPA Gold Certified
Happily shopping the Houston, TX area.

Marie In Chicago
Mega Contributor

Chicago, IL
USA
62073 Posts

Posted - 08/29/2013 :  10:59:42 PM  Reply  Reply with Quote
Shop At Home is spyware, run a malware scan to get rid of anything it attached to your PC. Just deleting won't get rid of everything.
Best to "uninstall"

If you don't have one, this one is excellent to use:
http://www.malwarebytes.org/
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JuanitaJ
Star Contributor

Houston, TX
USA
1082 Posts

Posted - 08/29/2013 :  11:22:56 PM  Reply  Reply with Quote
Thanks Marie. Actually, uninstall is what I did ... not delete. I wonder why Norton Security said it was a safe download. I just checked the security history for yesterday and today and Norton blocked or took care of over 20 security breeches.

Juanita
MSPA Gold Certified
Happily shopping the Houston, TX area.
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Marie In Chicago
Mega Contributor

Chicago, IL
USA
62073 Posts

Posted - 08/30/2013 :  06:48:15 AM  Reply  Reply with Quote
You're welcome :)
The Google link will help explain more about the toolbar and it's problems.

https://www.google.com/#q=shopathome.com+malware
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JuanitaJ
Star Contributor

Houston, TX
USA
1082 Posts

Posted - 08/30/2013 :  3:04:09 PM  Reply  Reply with Quote
Marie, I used the malwarebytes freebie and then purchased a permanent download. I also purchased a Fix and Support Service from their affiliate.

My computer was loaded with thousands of problems which could only be corrected by a professional tech. I could take it to the Geek Squad and leave my computer for six or seven days at a time (like I have done in the past). Or, with this program, they can fix the computer remotely at home while I watch. Some of the problems are actually things that have been deleted (or fixed) in the past but linger to still cause trouble.

It took about four hours.

The technician told me that the three most common ways to get viruses and worms, etc, are from downloading videos, porn, and coupon sites. I don't download videos, I don't watch porn, so my problems were probably from all the coupons I search for (and in particular "Shop at Home" and "BeFrugal")

In addition to uninstalling Shop at Home, he also uninstalled BeFrugal.

Juanita
MSPA Gold Certified
Happily shopping the Houston, TX area.
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Marie In Chicago
Mega Contributor

Chicago, IL
USA
62073 Posts

Posted - 08/30/2013 :  6:52:56 PM  Reply  Reply with Quote
I'm happy it all worked out for you. It's amazing what stays hidden in a PC when it's "supposedly" uninstalled.


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JuanitaJ
Star Contributor

Houston, TX
USA
1082 Posts

Posted - 11/20/2013 :  03:40:14 AM  Reply  Reply with Quote
Alas. Even after using malwarebytes, having the system installed and having tech support try to clean my computer, it was not enough or soon enough. I recently had a complete crash. At first the techs thought the harddrive was gone but actually the operating system was totally corrupted and had to be rebuilt.

I am going to stop doing so much browsing on the internet for sales and such. I have been warned of the damage it can do. When you open one site, it actually exposes you to more sites than you know about.

Juanita
MSPA Gold Certified
Happily shopping the Houston, TX area.
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