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Sue A
Star Contributor

USA
465 Posts

Posted - 08/27/2017 :  5:16:02 PM  Reply  Reply with Quote
I have one store that it has been their policy since they opened 12 years ago that vendors were not to use the shopping carts, that we had to go to the stock room and try and find a rocket cart.
Yet I see the employee's all the time using a shopping cart the past year. Store still has the same picky manager since they opened.

Sue A
Silver Certified
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RobertH
Valued Contributor

Pinson, AL
USA
187 Posts

Posted - 09/02/2017 :  8:37:17 PM  Reply  Reply with Quote
Sue-

Years ago, I had pretty much that exact same experience.

I was in a store and had my boxes of product loaded up in a shopping cart in the stockroom, ready to wheel it to the floor. An assistant manager stopped me and informed me that vendors could not use shopping carts, that the carts were "for the customers". I positioned myself so that he would see behind me many shopping carts that were filled with freight awaiting being rolled to the floor and asked him, "Are >ALL< carts for the customers?" and slowly turned my head towards the other carts. He saw where I was looking and turned around and stomped off...and I used the cart to wheel my product to the floor.

I have not had this issue raised currently. Obviously, the store is well within its rights to make such a rule. I would ask for the name of the person from the store who is responsible for introducing the rule, saying that you needed to inform your supervisor of this change in rules so that we can all be compliant. I've found that managers are much less bold when they have to have their name go on record as making demands.

Robert
Over 30 years in the Field
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DChristine
Valued Contributor

USA
222 Posts

Posted - 09/03/2017 :  12:14:48 AM  Reply  Reply with Quote
RobertH in 2 of the Walmart I service you would be escorted out and told never to return questioning them like that. That's today and not years ago.
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RobertH
Valued Contributor

Pinson, AL
USA
187 Posts

Posted - 09/06/2017 :  7:52:20 PM  Reply  Reply with Quote
quote:
Originally posted by DChristine

RobertH in 2 of the Walmart I service you would be escorted out and told never to return questioning them like that. That's today and not years ago.



You service a different breed of stores than I did and do.

In that instances, I had worked that particular product line for several years by then. Store personnel, including the manager, knew me. I had developed a relationship with the store, and that valued what I did.

You have to earn the right to stand your ground.

Robert
Over 30 years in the Field
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Bert M
Valued Contributor

Sharpsburg, MD
USA
109 Posts

Posted - 09/22/2017 :  2:52:52 PM  Reply  Reply with Quote
I have one SC and 2 NHM. The supercenter has no issue with me bringing my display boxs from the lot to the store. I bring them directly to the department and immediately return the cart to the corral. The neighborhood market managers will make me drag boxes in one or two at a time, and if no speed carts available, tough luck for me.
Now I carry a collapsible handtruck with me at all times

Roberta
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DChristine
Valued Contributor

USA
222 Posts

Posted - 09/22/2017 :  9:53:44 PM  Reply  Reply with Quote
quote:
Originally posted by RobertH

quote:
Originally posted by DChristine

RobertH in 2 of the Walmart I service you would be escorted out and told never to return questioning them like that. That's today and not years ago.



You service a different breed of stores than I did and do.

In that instances, I had worked that particular product line for several years by then. Store personnel, including the manager, knew me. I had developed a relationship with the store, and that valued what I did.

You have to earn the right to stand your ground.



RobertH I have worked over 9 yrs in my stores and only because of the relationship I've formed with the stores and the managers. Many don't want to work Walmart's because some managers don't care for vendors. Maybe being confronting and questioning works for you but the next vendors maybe have issues because of your attitude. I know what my stores allow and that's what I follow. My priority is to get my work done the best way I can and "standing my ground" doesn't help that or the next vendor to come along.
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RobertH
Valued Contributor

Pinson, AL
USA
187 Posts

Posted - 10/13/2017 :  3:25:54 PM  Reply  Reply with Quote
quote:
Originally posted by April2013

I found out yesterday that a decree came down from Wally's regional management that vendors are no longer allowed to use Wally's shopping carts if they are carrying heavy/large items into and inside store.
The Walmart I service once a month changed the sign in area from customer service desk to an office in the back that is sometimes locked. You have to walk all over the place to find someone to unlock the office, because none of the employees will call anyone over the radio. I won't miss this place if I do get blacklisted, something always comes along to fill the space.



We are transitioning from one app to use in Walmart to another, and had to undergo Walmart-designed training in order to be approved to use it.

The training consisted of a roughly 40 minute video. Among the very first things mentioned is Walmart's new "One Best Way" program in which all stores will follow an identical set of rules governing how they operate stores and how vendors will be required to perform their jobs in Walmart.

The instructions to vendors included a list of what Walmart equipment we would be allowed to use and what we would not. On the "Approved" list was shopping carts. On the "Not Approved" list was the box crusher. Some stores are taking that to mean vendors must take with them all cardboard, whether it was brought in by the vendor or if it is boxes that we emptied stocking product to the shelf. Other stores are telling me "business as usual", meaning that they have zero problem with me using the crusher.

So much for "One Best Way".

Robert
Over 30 years in the Field
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Robert A. Miller
Star Contributor

PA
USA
395 Posts

Posted - 10/13/2017 :  5:00:04 PM  Reply  Reply with Quote
I could understand vendors not using the cardboard crusher. Insurance issues there. I absolutely never take my cardboard with me. Let receiving crush it. Any store not letting reps use a shopping cart should be closed up, period. Height of stupidity.
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BeverlyAnn
Star Contributor

USA
466 Posts

Posted - 10/13/2017 :  7:02:32 PM  Reply  Reply with Quote
Over the 7 years that I merchandised in 7 different WMarts, I was allowed, and expected, to flatten my boxes and throw them in the crusher. But I was NOT ALLOWED to actually USE the crusher. But they DID want me to get rid of my boxes. IF the crusher was full (which happened quite often), I would just flatten my boxes and leave them outside the crusher. I was told I could not actually use the crusher because of the potential for liability issues, which made sense to me!

BeverlyAnn
Silver Certified x6xbkn
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Kaye
Trainee

Lenoir, NC
USA
6 Posts

Posted - 11/02/2017 :  3:48:07 PM  Reply  Reply with Quote
Advantage and SAS/Apollo have merged to keep Advantage in the stores.

Kaye Beasley-Rash
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LarryT
Star Contributor

USA
693 Posts

Posted - 11/25/2017 :  11:34:54 AM  Reply  Reply with Quote
I'm thinking about picking up some merchandising work here and there again. I'm glad to see that walmart is only allowing a select few merch companies in their stores. Now I know which companies to avoid.
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LarryT
Star Contributor

USA
693 Posts

Posted - 11/25/2017 :  11:47:02 AM  Reply  Reply with Quote
quote:
Originally posted by Robert A. Miller

Anyone remember the old In Store Services? They were big with Lowe's in the 1990's. One day, Lowe's got the bright idea after an employee cutback, to outfit vendor reps with a red vest. We, as vendor reps said no way, unless we received the same perks and benefits as Lowe's employees. We were not going to represent other product lines except those we were hired to do. Assisting a customer or lend a helping hand was one thing, acting as employees was another. It ultimately ended up with the brown and blue vendor vests. That was acceptable.
I too have noticed that Wal Mart associates are about as scarce as an Edsel. Our local Stupor Center is normally very good for customer service, but lousy on inventory.



I worked for HDA and did some IC work for a couple other companies that did work in Lowes. When my brown Lowes vest came in the mail, I threw it in the trash. Never wore it. No one ever said a damn thing to me except for one other merchandiser from another company (Nosey? Jealous?).

I always dressed business casual with my ID card and, to me, that's good enough. I don't see why I should have to look like I work there. If customer mistakes me for an actual employee, it makes the company look bad if I can't help them. If anything, we should be required to look nothing like actual store employees. These companies are back a--words.
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April2013
Valued Contributor

USA
175 Posts

Posted - 12/13/2017 :  3:46:44 PM  Reply  Reply with Quote
Acosta merchandisers must be allowed to use Walmart's shopping carts. I saw a gal the other day using one. Just an observation, I have a limited number of visits to Walmart left before I/my company gets the blacklist. To be honest, I'm not real upset.
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